Privacy Policy

PRIVACY POLICY

Last Updated: 2-3-2026

This Privacy Policy describes how STITCH N INK CORP (“we,” “us,” or “our”) collects, uses, and protects personal information when you visit our website, contact us, request a quote, place an order, or communicate with us.

1) Information We Collect
We may collect the following types of information:
- Contact information: name, phone number, email address, business name, and address.
- Order and service information: quote details, artwork files you provide, order history, and preferences.
- Payment-related information: billing details and transaction records (we do not store full credit card numbers if processed by a third-party payment provider).
- Website usage data: IP address, browser type, device information, pages viewed, and basic analytics data.
- Communications: messages you send to us by email, phone, webform, or text message.

2) How We Collect Information
We collect information when you:
- Submit a website form (contact, quote request, or order inquiry)
- Call, email, or message us
- Place an order or request service
- Interact with our website (cookies/analytics)

3) How We Use Information
We use personal information to:
- Provide quotes, products, and services
- Communicate about orders, scheduling, and customer support
- Send invoices, payment reminders, and important service updates
- Improve our website and services
- Comply with legal, accounting, or business requirements
- Prevent fraud and protect our business

4) Text Messaging (SMS)
If you opt in to receive text messages from us, we may send messages about quotes, order updates, scheduling, customer support, and invoicing/payment reminders.
- Message frequency varies.
- Message and data rates may apply.
- You can opt out at any time by replying STOP.
- You can get help by replying HELP.

We do not sell your phone number and we do not share it with third parties for their marketing purposes.
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

5) How We Share Information
We may share information only as needed to run our business, including with:
- Service providers (payment processors, shipping carriers, website hosting, email/SMS providers, customer management tools)
- Professional advisors (accountants, legal counsel) as necessary
- Law enforcement or regulators if required by law

We do not sell personal information.

6) Cookies and Analytics
We may use cookies and similar tools to operate our website and understand website traffic. You can adjust cookie settings in your browser. Some site features may not work correctly without cookies.

7) Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure, but we work to protect your information.

8) Data Retention

We keep personal information only as long as needed for business, legal, accounting, and service purposes.

9) Your Choices

You may:

- Request access, correction, or deletion of your personal information (subject to legal and business requirements)

- Opt out of marketing emails (if used) via unsubscribe instructions

- Opt out of text messages by replying STOP

10) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

11) Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last Updated” date.

12) Contact Us